Updated 26 September 2026

How can we help?

Get help with your MakeIt account, coaching, saved work or subscription.

Contact MakeIt

Email jefferson@trylastai.com. MakeIt is operated by Jefferson Lawson. Include your account email, app version if available, what you expected and what happened. A screenshot of an error can help. Remove private customer details first.

Never send a sign-in code, password, API key or payment-card number. Support will not ask for them.

I cannot sign in

Check the email address and spam folder. Request a new code in the app and use the most recent email. If it still fails, email support from the address associated with your account.

My purchase is not showing

In Memory → Account & subscription, choose Restore purchases while signed into the Apple account used for the purchase. If access still does not appear, contact support. Please do not send payment-card details.

Cancel or request a refund

Manage renewals in Apple subscription settings. Deleting your MakeIt account does not cancel an Apple subscription. For refunds, use Apple’s refund process.

My progress is not syncing

Keep the app open if it reports unsaved changes. Use Memory → Privacy & data → Export my data to keep a copy before signing out or reinstalling. Contact support with the exact error message.

Data and account deletion

You can export or clear workspace information in Memory. To remove your account, open Memory → Account & subscription → Delete account. If you cannot sign in, contact support for help verifying and processing your request. Read the Privacy policy for details about retained provider and transaction records.

A coaching answer seems wrong

Use the response feedback in the app, or email a description of the issue. The coach can make mistakes. Stop and check information before taking a decision involving money, contracts or legal obligations.